Frequently Asked Questions

Circuit Auction is a comprehensive all-in-one platform built specifically for auction houses. It combines cataloging, client management, bidding, invoicing, and shipping into a single interface. Unlike generic solutions, it is fully tailored to the needs of auction professionals.

Absolutely. You can customize the entire interface — from logo and colors to layout — and run it under your own domain as a white-label auction platform. Your clients experience a seamless, branded environment.

Our AI-powered cataloging assistant helps you build catalogs in minutes by generating descriptions, organizing categories, and estimating values based on historical data.

Yes. The frontend and backend support multiple languages, allowing your staff and international bidders to work in their native language.

Yes, the Revision Control System logs every change and allows you to restore previous versions or see who edited what and when.

With Amazon S3 integration, you can bulk upload images and let the system automatically match them to lots based on filenames.

It's a five-minute process — just install the WordPress auction plugin and you're ready to go.

Circuit Auction offers a full money-back guarantee. If you're not fully satisfied, simply let us know and we'll refund you — no questions asked. We're confident our platform will exceed your expectations from day one.

Yes. The built-in auction house CRM tracks client history, preferences, and communication, enabling personalized outreach and higher engagement.

Flexible lot numbering systems allow custom sequences and grouping that align with your auction house's practices.

Yes. Barcode integration streamlines intake and tracking, reducing manual entry errors and speeding up workflows.

You can configure custom workflows, approval processes, and conditional actions to fit your internal processes.

Yes, batch update tools let you apply changes to dozens or hundreds of lots simultaneously.

Track each consignment from intake to settlement, auto-generate contracts, and offer real-time status updates to consignors.

Yes. Store certificates, provenance, and expert opinions and generate downloadable authentication reports, whether you sell fine art, coins, stamps or other collectibles.

Yes. Every email sent from Circuit, from catalog announcements and category alerts to invoices, statements and one-to-one messages, is logged on the client record with delivery, open and click status. You can filter clients by engagement, so follow-up goes to the people who are paying attention. See the auction house CRM page, or our guide to AuctionFlex alternatives if you are comparing against your current back office.

Yes. Each bidder's or dealer's Federal Firearms License is stored on their client record with its expiry date, verified by your staff and reused on every invoice that needs it. Firearm lots are flagged at cataloging, buyers without a license designate a receiving dealer at checkout, and shipping and settlement for a firearm lot are held until a valid license is on the invoice. Read the FFL management page and our guide to managing bidder FFLs at auction.

Yes. The firearms and weapons configuration adds serial tracking, historical classification, condition assessment and FFL management to the platform, and the militaria configuration covers insignia, medals and provenance. Both run live and timed sales on your own website. If you currently sell through a marketplace, see our guide to GunBroker alternatives for auction houses.

Yes. Pre-sale bids transition seamlessly into live events, with synchronized updates across desktop and mobile. You can also run timed online auctions that close lot by lot.

Use digital phone bidding cards with real-time indicators and bidder details to manage telephone bids efficiently during live auctions.

Yes. Limits can be defined based on credit checks, deposits, or client history.

Yes. Bids from email, mail, or third-party systems can be imported and consolidated within the platform.

Detailed stats on bidding behavior, category performance, and bidder engagement help optimize future auctions.

Yes. Display lots and generate invoices in the buyer's preferred currency, while keeping internal accounting in your base currency.

Invoices are automatically created post-auction, with taxes, fees, and shipping included. Batch sending is supported.

Yes. The system integrates with major gateways, offering secure payment and card-on-file for returning clients.

Yes. The system calculates costs and produces labels based on item details and buyer preferences.

Real-time dashboards show payment status, aging receivables, and pending settlements with automatic reminders.

Tiered commission models can be configured by consignor, item, or collection value.

Yes. You can assign and pay referral fees for consignors or buyers, building trusted networks.

Yes. The system connects via API to QuickBooks, Xero, and others, streamlining bookkeeping.

Create segmented lists based on bidding history and send targeted campaigns with performance tracking. See how auction houses use this for long-term collector relationships.

Generate pre-sale agreements and post-sale reports with detailed bidding and pricing performance.

Yes. Send auction announcements, onboarding sequences, and follow-ups automatically.

Yes. Every listing includes SEO-optimized metadata, image alt-tags, and keywords for better search engine visibility.

Use the built-in task management system to assign duties, track deadlines, and follow progress.

Yes. Generate visual reports on auction results, buyer behavior, and financial performance.

Yes. The entire system is mobile-friendly, so you can work from anywhere.

Yes. Circuit adapts to your existing workflows.

Very simple. Just click 'Cancel Subscription' in your account settings. We believe in earning your business every month — no tricky contracts. Your data can be exported in standard formats, and we provide a smooth transition period with full access.

Not at all. Circuit was built for auction professionals, not tech experts. The interface is intuitive and most users master the system within a few days.

Yes. Full onboarding and training are included at no extra cost. We tailor the training to your auction workflows so your team can confidently manage everything from cataloging to invoicing.

We use bank-level encryption and daily cloud backups. Your consignor and bidder data remain fully private and protected from unauthorized access. Additionally, we are fully GDPR compliant, ensuring your personal data is handled according to European data protection regulations.

Yes. Bidders register, browse lots and bid from any phone, tablet or desktop browser, with no app to install. During a live sale the current price, incoming bids and the auctioneer's actions update in real time for online bidders and the room alike. Absentee bids, timed sales and live sales all run on the same platform, so a buyer needs only one account.

Yes. The live auction software runs room, phone, absentee and online bidders through one clerk console, and the platform has processed over $174 million in auction sales across 26,850 auction hours. When the hammer falls, invoices are generated automatically and card payments are taken on the platform, so buyers check out without waiting for staff to reconcile bids.

Bidders register once and use the same account for timed, live and absentee bidding on your own website. Absentee and maximum bids, automatic bid extensions, watchlists and category alerts keep buyers engaged, and 40+ interface languages plus multi-currency support widen the bidder pool. Lot promotion and timely bidder notifications help maximize realized values, and bidders never leave your domain for a marketplace.

Yes. Installation is a five-minute plugin setup, no technical skills are required, and onboarding and training are included at no extra cost. Staff upload photos and notes, and AI cataloging drafts the lot descriptions and estimates. Bids, invoices and consignor settlements are managed in one interface rather than across separate tools.

Yes. Circuit runs in the browser on any phone, tablet or desktop, so staff can photograph a lot, add notes or dictate them with voice-to-text, and let AI cataloging draft the description and estimate. Barcode reader integration and bulk item updates speed up large consignments. Setup is a five-minute plugin install, training is included, and Circuit's own benchmark is catalogs produced up to 10 times faster.

No. Circuit is built for professional auction houses and dealers selling collectibles, fine art, antiques, coins, stamps, jewelry and similar categories. It runs timed online auctions, live auctions with online bidding and hybrid sales with a full catalog, bidder CRM, invoicing and consignor settlement. It is not designed for charity galas, silent auctions, reverse auctions or penny auctions.